Если Ваш принтер Hewlett-Packard Photosmart выдал на индикации некий код, то узнать причину возникновения ошибки Вы можете в разделе "Коды". О том, как устранить причину ошибки, есть много материалов в разделах "Ремонт", "Ликбез", "FAQ"; так же Вы можете воспользоваться поиском или указателем материалов сайта.
А в данном разделе представлена информация о методике сброса тех или иных ошибок.
Нашел решение для обнуления ЛЮБОГО КОДА ОШИБКИ для принтеров HP Photosmart (возможно, и не только для них, не пробовал). Как работает у меня:
Зажимаем [стрелку Влево], потом нажимаем кнопку "Настройка (Setup)", потом отпускаем - появляется меню "Enter Special Key Combo".
Рекомендовано, но мне это не понадобилось: Зажать обе кнопки "Печать фото (Print Photos)" и "Коррекция фотографии (Red Eye Removal)", потом отпустить их. После этого нажать и отпустить по очереди "Коррекция фотографии (Red Eye Removal)", "Печать фото (Print Photos)", "Коррекция фотографии (Red Eye Removal)".
Теперь нажимаем [стрелку Вправо], пока не перейдем на пункт "System Configuration".
Нажимаем OK.
Нажимаем [стрелку Вправо], пока не дойдем до "Hardware failure status: Clear. Press OK to clear". Если у Вас принтер работает нормально, то этого пункта в меню не будет. Важно: не печатать после этого!
Выключаем принтер, включаем снова.
Все, код ошибки сброшен.
Первоисточник на английском (если что-то не получается - читайте первоисточник! Это лог общения со службой поддержки HP).
OK I had the hp error code 0xc18a0001 problem and here is the conversation I had with the tech... James Cowan: HP error code 0xc18a0001 Earnest: I will assist you in this regard. I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct? James Cowan: Correct Earnest: May I have the model number of All-In-One you are using? James Cowan: c6250 Earnest: Please let me know the room temperature in which printer is replaced James Cowan: 67 degrees F Earnest:: OK. Please perform the below steps on the front panel of the printer to resolve the issue James Cowan: OK Earnest:: Press and hold the "left arrow" key. Press the "Setup" key and release both keys, display should say "Enter Special Key Combo". Press and release the "OK" button Earnest: Please ignore the above steps James Cowan: OK yes nothing seemed to do anything Earnest: Please perform the below steps on the front panel of the printer. Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo". Press and release in sequence"Red Eye Removal", "Print Photos", "Red Eye Removal" Earnest: Display should say "Support" and display the FW rev (something like R0616R) James Cowan: COxxFN0723BR Earnest: OK. Press and release the right arrow button until the display says "System Configuration Menu" James Cowan: OK Earnest: Press and release the "OK" button James Cowan: OK and it says hardware failure status Earnest: Display should say "Hardware failure status: Clear. Press OK to clear". Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. Please do not try to print at this stage James Cowan: OK Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Let me know once you are done with the above steps James Cowan: OK its unplugged Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "Use POWER button to shutdown the printer" followed by "Press OK to continue". Press OK James Cowan: OK Earnest: Let me know the message displaying on the front panel of the printer James Cowan: printer preparation occuring - do not interrupt Earnest: OK James Cowan: OK its done Earnest: Let us print a self test page from the printer now James Cowan: OK deal Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray
2) Make sure that the printer is on and loaded with unused plain, white paper
3) Press Setup. The Setup menu appears
4) Press the down arrow button to select Tools and then press OK
5) Press the down arrow button to select Self-test Report , and press OK. The self-test report prints James Cowan: OK printing Earnest: OK, please check whether all the colors pritned perfectly on the test page James Cowan: Perfect Earnest: Great... Cheers!!! James Cowan: Thank you very much Earnest: Now you can continue using the printer.
Сброс ошибок принтеров Hewlett-Packard Photosmart